Reservation Terms & Conditions, Resort Rules & Policies

Reservation Terms & Conditions, Resort Rules & Policies

The following Terms and Conditions apply to all bookings made on this website and with the Resort. We kindly ask that you take a moment to read them prior to making a booking.

  1. Definitions

“Company” or “we” means Barra Dica Resort, affiliate of Areia Branca LDA.

“Booking” means the booking for accommodation, functions and/or any other services or items made with us.

“Contract” means the Booking and these Terms, and any other terms and conditions stated to apply to the Booking.

“Resort” means the premises for which your Booking is made.

“Terms” means these terms and conditions.

“Websites” means www.BarraDica.com and/or www.AreiaBranca-Lodge.com or any other website owned or operated by us relating to the Resort from time to time.

“VAT” means value added tax.

  • Bookings Terms & Conditions

All Bookings at the Resort are subject to these Terms.

  1. All rates are quote in South African Rands (ZAR) which are inclusive of the government tax and service charge.
  2. Rates are subject to change without prior notice.
  3. Payment can be made by electronic transfer, credit card or cash.
  4. Reservations will be released automatically if deposit is not received within 72 hours of reservation made or if Full payment is not received by the Resort 30 days prior to arrival date.
  5. Should guest arrived without prepayment, the Resort reserves the right to collect full payment upon check-in.
  6. Check-in time is from 2.00 pm and check-out time is 10.00 am.
  7. Early check-in are subject to unit availability and on pre-arrangement with management.
  8. Late Check-in time is allowed on pre-arrangement with management.
  9. For late check-out request, please pre-arrange with management.
  10. Charges

A minimum length of stay, deposit, cancellation charge and other conditions may apply to certain rates, as specified. Prices shall be charged in the local currency of the Resort and any currency conversion facility is provided as an approximation tool only, please refer to the Currency Disclaimer for more details.

The VAT breakdown shown is indicative based on the current rate of VAT, and the expected VAT treatment of the goods or services.  VAT will be payable at the prevailing rate applicable at the tax point of the invoice or Booking confirmation issued, and may change depending on the actual rate and the VAT treatment of the goods and services purchased at that date.

Prices are inclusive of VAT applicable on the day of reservation and any change to the applicable VAT rate will be automatically reflected in the prices shown on the date of billing.

Any change or introduction of new legal or regulatory taxes imposed by the competent authorities will be automatically reflected in the prices shown on the date of billing.

Rates may be increased by different taxes according to cities/countries. Customers undertake to pay the various taxes, without complaint to the Resort.

Certain promotional offers available on the Internet are sold exclusively on the Internet, that is, remotely and in no circumstance at the front desk of the Resort.

Price lists for additional items, such as restaurant meals and unit service, are on display at relevant locations within the Resort and are available on request.

  • Resort Rules and Management policies 

In Order to make your stay as pleasant as possible, the resort’s Management requests your co-operation in observing the following as an agreement between the guest and Barra Dica Resort under which accommodations are permitted to be used by the guest(s):- 

4.1   Check-in / Arrival 

Check-in time is from 2.00 pm; please present your Passport or Mozambican Identity Card upon Check-in. By Law visitors must present personal documents for accommodation records upon request such as booking voucher / confirmation.  

Guests are also obliged by to provide the number and place of issue of your passport/identity card and details of their next destination. These records will be kept for at least 12 months and may be disclosed or made available for inspection by any police officer or as otherwise required by applicable law in connection with the prevention or investigation of crime.  The information above may be requested for each member of your party over the age of 16 and we reserve the right to refuse entry to persons who cannot provide the information set out above.

Units are subject to maximum occupancy rules set by the Resort. If you would like further details please contact the Resort directly.

4.2.   Check out / Departure 

Check out time is at 10.00 am; please inform the reception if you wish to retain your accommodation beyond this time. Extension will be given depending on the availability.  

4.3.   Early Check-in & Late Check-out 

We are pleased to accommodate early arrival, subject to availability. Please make your request as early as possible to ensure availability.

On failure of the guest to vacate the unit on expiry or period the management shall have the right to remove the guest and his/her belongings from the unit occupied by the Guest. 

4.4.   Settlement of Bills  

Bills must be settled upon check-in either by electronic transfer, cash or credit card, personal cheques are not accepted. 

At the time of booking or at check-in, we will take your credit/debit card details and you authorise the use of this card for any sums that become owing to us.  We shall also have the right to require full payment in advance or a deposit at the time of booking in certain circumstances or if the Booking includes the supply of certain items or services.  No Booking shall be treated as confirmed until the details and/or payment/deposit described in this paragraph have been provided.

During your stay the Resort will calculate the incidentals charged to your unit on a daily basis.  If the cost of those incidentals exceed the authorisation taken on check-in, further authorisation will automatically be requested and if such authorisation is not available, we may request another method of settlement or a deposit to be provided, failing which we reserve the right to restrict access to your unit.

All outstanding charges must be paid for in full on check-out from the Resort.  If the outstanding charges do not exceed the authorisation taken on check-in, the authorisation for the amount not utilised will be released, however, we cannot control how long it takes for your bank to effect such release.  If staying for multiple nights at the Resort we may require you to make payment for any outstanding charges on a more frequent basis during your stay.

4.5.   Cancellation Policy, No-Show & Short Stay 

All cancellations and changes to bookings must be received in writing.

Bookings that have been confirmed and subsequently cancelled, we will charge a cancellation fee:

  • Cancellation within 14 days prior to arrival date, or no-show – Guest forfeits 100% of full quoted value.
  • Cancellation 15 to 29 days prior to arrival date – Guest forfeits 50% of full quoted value.
  • Cancellation 30 to 59 days prior to arrival date – Guest forfeits 50% of quoted deposit value.
  • Cancellations 60+ prior to arrival date – Guest forfeits 10% of full quoted value.
  • All stay reserved and shortened or any services not consumed, due to client decision and for any reason, is not refundable.

All units that have been secured by credit/debit card or prepaid at the time of booking will he held until 11:59 PM on the scheduled day of arrival unless otherwise agreed directly with the Resort.  Any non-secured reservation (not paid in full) will be held until 4.00 PM on the day of arrival at which time we will be entitled to re-let the unit, unless the guest has notified the Resort of a late arrival.

Reservations are personal and can in no case be transferred to a third party, whether free, at a cost, or for commercial purposes.

4.6.   Changes or Cancellation by the Company

In the occasion that the Resort is necessitated to cancel your Booking, you will be given a full refund but we shall have no further liability to you arising out of such cancellation.  We will, however, use reasonable endeavours to try and re-locate any confirmed Booking cancelled by us to an alternative location similar in standard to the Resort.

Your booking is for a unit in the Resort and does not guarantee that you will be able to stay in a specific unit or in the same unit for the duration of your stay. If you have indicated a preference for a particular unit, we will use our reasonable efforts to honour this preference. However, we may need to allocate an alternative unit to you for operational or safety reasons. If we need to move you to a different unit during your booking for which a lower rate is available than the rate you booked at, we will refund you the difference in the rates.

4.6.   Lost & Found  

Should any guests lose personal belongings while staying at the Resort, if recovered, the item will be recorded as ‘found’. Resort keeps detailed records of all ‘found’ items, and will make a reasonable effort to contact the guest if an item is left in the Resort’s guest unit after the guest has checked-out which will be placed in our Lost & Found store/safe box. We will ship items back at the owner’s expense upon request. Any items, which are not claimed within ninety (90) days, will be donated to a local charity or discarded.

4.7.   Guest’s Valuables / Articles 

The Resort’s Management will not in any way whatsoever be responsible for any loss / or damage to the Guest’s valuable/article unless valuable/article are declared upon arrival/check-in and only to be stored or keep in Resort’s safe box, which located either in Manager’s Office. Guests will be issued with a receipt for any valuables/articles kept with the Resort. 

4.8.   Guest’s Belongings in units 

Guests are particularly requested to lock the door of their units when going out or going to bed. The Resort’s Management will not in any way whatsoever be responsible for any loss / or damage to the Guest’s belongings or any other property from either the Resort accommodation any other part of the Resort for any cause whatsoever including theft of pilferage. 

4.9.   Damage to Resort Property 

The guest will be held responsible for any loss or damage to the Resort property caused by themselves, their guests or any person for whom they are responsible. 

We reserve the right and you hereby authorise us to charge your credit or debit card for any damage incurred to your unit or the Resort during your stay (including without limitation specialist cleaning) or for any items that are missing when you leave.

4.10.   Accessibility

Dependent on your individual needs a specifically designed unit is provided at our Resort.

Please contact us at Info@BarraDica.com to discuss specific individual requirements and the availability of appropriate accommodation, and we will do our best to accommodate your needs.

4.11.   Leisure

Guests staying at the Resort under the condition of using the facilities is that you must comply with the facility’s rules including Child Policy. Charges may apply for use of some facilities, please enquire at the Resort for further details.

At certain times, facilities may become unavailable due to maintenance, adverse weather conditions or other reasons beyond our control.  We will attempt to keep all Resort guests informed of these circumstances however this may not always be possible.  If any facility is a significant reason for your choice of Resort, we would advise you to check directly with the Resort in advance of arrival.

4.12.   Children

All children (a person under 20 years of age or other ages base on of each Resort policy) staying at the Resort must be accompanied by an adult and must be supervised by an adult at all times.

Extra beds are available, however, these are limited and subject to availability. Additional charges may apply. Please check at the time of booking.

4.13.   Parking

The Resort has its own car park. Terms and conditions may also apply to car park use.  Please contact the Resort directly for more information. Cars and their contents are left at the owner’s/customer’s own risk. We do not accept responsibility for loss or damage to any vehicle or its contents, either internal or external.

4.14.   Fire Safety Policy  

The Resort is equipped with fire extinguishers in all units, and a fire hose watertenk system. Evacuation plans are available in all the units.  

4.15.   Pet Policy  

No pets are allowed in the Resort premises.

The Resort has its own family pets and should a guest be concerned, please contact management and discuss.

4.16.   Smoking Policy 

Smoking is prohibited in all the enclosed areas within the Resort without exception. This includes guest units, conference and meeting units, hallways, stairs, restrooms, lobby areas and all other enclosed facilities and areas. Smoking is only allowed at designated smoking areas or stoep areas of units. 

If a smoking violation occurs in a unit, the client will be charged an R500.00 non-refundable cleaning fee. We appreciate your cooperation in ensuring that our guests and employees are not subject to second hand smoke. 

4.17.   Disturbance  

The Resort’s Management reserves the right to require a guest to leave if he/she is causing a disturbance, annoying other guests or Resort staff or is behaving in an unacceptable manner.

Guests are requested to conduct themselves appropriately at all times and to comply with Company procedures and/or requests with regard to conduct and respect for the property of the Resort, its employees and guests and their health and safety.  Guests are requested not to disrupt the comfort and enjoyment of other guests, the smooth running of the Resort, or cause offence to other guests or our members of staff.  We reserve the right to refuse accommodation or services or remove you and members of your party from the Resort if, in our reasonable opinion, we consider this provision to have been breached. Where this is the case shall have no obligation to refund you for lost accommodation, other services or any other loss or expense incurred.

4.18.   Housekeeping Service 

We provide housekeeping service in the chalet units every weekday, including Saturday between the hours of 07:00 AM to 12:00 PM, with Exception of Mozambican Public Holidays.

4.19. Equipment Rental 

The Resort provides Kayaks, life jackets, paddles and umbrellas for a refundable deposit of R100.00. If rented equipment is not returned, or returned in a damaged condition, cost of repair or replacement will be for the guests account.

4.20.   Relation between Management and Guest 

Nothing herein above shall continue or be deemed to constitute, or create any tenancy or sub-tenancy, or any other right to interact in the Resort premises or any part of portion thereof, in favour of any Guest or resident or visitor, and the Management shall always be deemed to be in full and absolute possession of the whole of the Resort premises. 

4.21.   Government rules and regulations & application of laws 

Guest are requested to observe, abide by confirm to and be bound by all applicable acts and laws and Government rules and regulations in force from time to time. 

4.22.   Force Majeure

The Resort accepts no liability for failure or delay to perform obligations, which have become practicably impossible because of circumstances beyond the reasonable control of the Resort. Such circumstances include without limitation flood; earthquake; extreme adverse weather conditions; natural disaster; other acts of God; acts of terrorism; fire or failure of electrical power; gas; water; or other utility service; plant machinery; computers; vehicles or any collapse of builging structures; labour disputes or stoppages; war; government acts or orders; epidemics, pandemics or outbreak of communicable disease; quarantines; national or regional emergencies; or any other cause, whether similar in kind to the foregoing or otherwise, beyond the Resort’s reasonable control.

Written notice of the Resort’s failure or delay in performance due to force majeure will be given to the guest no later than five (5) business days following the force majeure event commencing, which notice shall describe the force majeure event and the actions taken to minimize the impact thereof. All delivery dates under this Agreement affected by force majeure shall be tolled for the duration of such force majeure.

The parties hereby agree, when feasible, not to cancel but reschedule the pertinent obligations and deliverables for mutually agreed dates as soon as practicable after the force majeure condition ceases to exist.

4.23.   Limitation of Liability

To the maximum extent permitted by any law, the Resort specifically excludes any and all liability for any direct, indirect, special, incidental or consequential damages arising out of or in any way connected with the access to and use of, availability of or inability to access to and use of this website, or the information, products and services obtained through this website, the submission of any personal information, including, but not limited to, bank and credit card details, the performance or non-performance by the Resort, or any unauthorized access or breach of security into this website through the internet or otherwise arising, whether based on contract, strict liability, tort (including negligence), product liability or otherwise even if the Resort or its agents or employees have been advised of the possibility of such damages.

The Company will not be liable for any indirect, consequential or pure economic loss or any loss of profit, goodwill or opportunity (whether caused by the negligence of the Company, its employees, contractor or agents or otherwise). The Company’s total liability shall not exceed the value of the charges received by it under the Contract.

Nothing contained in the Contract or in any other document referred to or incorporated in it shall be read or construed as excluding any liability for death or personal injury caused by the Company’s negligence or liability for fraud or fraudulent misrepresentation

4.24.   Web Site Information

While all reasonable efforts have been taken to ensure the accuracy of information on the Websites, the Company does not accept responsibility for errors or omissions and reserve the right to amend, cancel or vary any of the arrangements featured on the Websites without notice. Please note that in certain circumstances, generic photographic images have been used to represent the general style of a particular product or Resort.

The content of the Websites is the copyright of the Company, and may not be copied, reproduced, published, distributed or amended for any other purpose without our prior written consent.

Trademarks used on the Websites are the property of the respective owners. Hyperlinks to third party websites are provided for your convenience. We cannot accept responsibility for the content or use of third party sites.

 The Websites are operated by the Company.

4.25.   Customer Service

Customer Service is available to handle any complaints relating to Resort reservations. Please contact us by sending email to Info@BarraDica.com

GENERAL POLICY 

The Resort has a zero tolerance policy in which it will refuse to admit or refuse service or accommodation in the Resort or may remove a person who: while on the premises of the Resort acts in an obviously intoxicated or disorderly manner, destroys or threatens to destroy Resort property, or causes or threatens to cause a public disturbance; or refuses or is unable to pay for the accommodations or services. 

Barra Dica Resort may limit the number of persons who may occupy a particular guest unit in the Resort and will only allow registered guests to use its facilities. 

A person who negligently or intentionally causes damage to the Resort or any furniture or furnishings within the Resort, shall be liable for damages sustained by the Resort staff, including the Resort’s loss of revenue resulting from the inability to rent or lease units while the damage is being repaired. 

THE RESORT’S MANAGEMENT RESERVES TO ITSELF THE RIGHT TO ADD TO, OR ALTER OR AMEND ANY OF THE ABOVE TERMS, CONDITIONS AND RULES WHICH ARE A PART AND AN ABSTRACT OF THE LODGING ACT.